Refund policy

Because all items are custom-made to order, we do not accept returns or exchanges for wrong sizes or buyer's remorse. Please check our sizing charts carefully before placing your order.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or misprinted, we will replace it at no extra charge to you.

• Email us within 30 days of delivery at bilhanamash16@gmail.com

• Include your order number, a short description of the issue, and clear photos showing the damaged or defective area.

Lost Packages

If your tracking status shows your package has not arrived past the estimated delivery date, please contact us within 30 days of the estimated delivery date so we can issue a replacement.

Incorrect Shipping Address

Orders shipped to an incorrectly provided address will be returned to our fulfillment facility. You will be responsible for the reshipping costs once an updated address is provide.